In the event that you need an exchange we keep a simple policy. To submit a exchange or return it must be completed within 30 days. Please email support@jackgraceusa.com

Return & Exchange Terms

 

Only items purchased on JackGraceUsa.com will be refunded or exchanged. We do not honor third party sites or retailers at this time. 

Shoes: All shoes must be returned in a non-work or worn condition. Warehouse shoes are not eligible for returns. 

Apparel: All apparel will be considered for a return within a 30 day period for store-credit only.  

Contact support@jackgraceusa.com for exchanges or returns.

For international orders, outside of North America, you will be responsible for the shipping fees on all returns. We simply charge you the rate that FedEx or DHL charges us.