RETURNS & EXCHANGES

WHAT IS THE JACK GRACE RETURN POLICY?

All purchases have a 14-day return policy. You can hassle-free exchange your shoes for a larger or smaller size if they do not fit at no cost to you.

Due to transportation delays some returns may take longer than usual. 


Return & Exchange Terms

Only items purchased on JackGraceUsa.com will be refunded or exchanged. 
  • A $10 Covid-19 restocking feel will be applied to all returns.
  • Shoes: All shoes must be returned in a non-work or worn condition. Warehouse shoes are not eligible for returns. 
  • For belts & apparel please see our FAQ.

How to Return or Exchange

You can simply email support@JackGraceUsa.com with your order number and details of the exchange or refund. We will email you a return label. 
  • Please be patient with returns as shipping times currently may take longer.
  • We do not exchange shoes that are worn from use.

    Please see the complete FAQ on returns & exchanges here.