WHAT IS THE JACK GRACE RETURN POLICY?
All purchases have a 14-day return policy. You can hassle-free exchange your shoes for a larger or smaller size if they do not fit at no cost to you.
Due to transportation delays some returns may take longer than usual.
Return & Exchange TermsOnly items purchased on JackGraceUsa.com will be refunded or exchanged.
- A $10 Covid-19 restocking feel will be applied to all returns.
- Shoes: All shoes must be returned in a non-work or worn condition. Warehouse shoes are not eligible for returns.
- For belts & apparel please see our FAQ.
How to Return or ExchangeYou can simply email support@JackGraceUsa.com with your order number and details of the exchange or refund. We will email you a return label.
- Please be patient with returns as shipping times currently may take longer.
- We do not exchange shoes that are worn from use.