FAQs

ORDERS

Where is my order?

When orders are shipped you receive an email with a tracking number. We ship on Monday & Wednesday's. Rush orders are separate.

What is your return policy?

All Jack Grace products carry a 14-day return policy starting from the day you receive the products. That being said we judge each situation as they occur and try to be logical and fair as we stand behind all of our products. We do charge a $10 Covid-19 re-stocking fee on all products but we also provide free return shipping labels as well. Please email support@JackGraceUsa.com to begin you return. 

What is your exchange policy?

We will gladly exchange any product if it does not fit you provided the item is returned in a non-worn or used fashion. We do not cover normal normal wear and tear from using the shoes or other products. To exchange an item simply email us at support@JackGraceUsa.com. Please include: 

  • Order number
  • Name
  • What you want to exchange 

We will only send out the exchanged product once we receive the original product first. 

SHOES 

Will you be releasing a cleated version shoe?

Yes. We plan on an Innovator 2.0 and a new casual golf shoe with spikes in early Summer 2021. 

How do I know if these will fit me?

These run standard size in most. If you get them and they don't fit we will provide a free return label and then send you the right size. 

Can I print custom saddles for my shoes?

Yes. But we have a minimum order quantity of 3, with the same design. 

Do you offer bulk orders for companies or events?

Yes, we do. We can custom print logos on our shoe-saddles, belts and a variety of polos for your company or event. Please email us to learn more.

How can I find more saddles?

We custom print saddles on a quarterly basis that are either first come, first sever or limited runs. To stay updated be sure to subscribe to our email list. 

JACK GRACE BELTS

What are the Jack Grace Signature Belts? 

These are our premium ratchet-adjustment belts. Instead of the traditional belt holes the ratchet technology allows you to adjust the belt to fit various sizes. We can customize any belt with our own designs as well as corporate printing for large groups or events. 

What are the buckles made out of ?

They are high-quality Zinc alloy. So whether you wear them out to an event or on the golf course the feel is light-weight but still extremely fashionable and durable.

What is the warranty on the belts?

We stand behind our belts and would like every guest to be happy with their Jack Grace Belts experience. In keeping with this goal, we offer a twelve month limited warranty on all belts purchased from Jack Grace. Within this time frame, the warranty covers any defects in materials and workmanship. Warranty replacements will be shipped free of charge within the continental U.S. 
This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation, or further size modification. For those types of issues, additional straps and buckles can be purchased separately.

Can you print corporate or custom belts?

Yes. In fact, we print custom belts with various graphics and corporate logos all the time for major corporations. If you would like to receive a larger quantity quote on custom belt printing please email support@JackGraceUsa.com .

OTHER QUESTIONS

Where are your retail locations?

Right now we currently only sell online. However, we will be announcing retail locations in late 2021. 

How long will it take for my order to arrive?

For U.S. addresses, products arrive within 3-7 business days after leaving the warehouse depending on the shipping method. Please note, that processing and fulfillment may take 2-3 business days prior to shipment. If you need the shoes, belts or other for an event, we suggest you place your order at least 10 business days in advance or contact us for expedited shipping. 

For International Orders, shipping time is often unpredictable. 

For all other questions please email us.